Demeyere Cookware, experience the quality, taste the difference.

Guarantee policy

Demeyere's 10 year limited guarantee for professional use.
These very special Demeyere products are manufactured in accordance with the strictest quality standards. With normal use and minimal maintenance, they will satisfy you for years and years. However should a repair ever be necessary, please contact our maintenance service:

Demeyere nv
Atealaan 63
BE-2200 Herentals
Belgium

phone + 32 14 285 210
fax + 32 14 285 222
e-mail info@demeyere.be

We will try to give precise instructions on how to return, repair or to replace the product. Our repair service will also answer general questions you might have about the product. Demeyere gives you a guarantee of 10 years when specified items are for professional use from the date of purchase, covering any production error. Non stick products are not covered by the guarantee. Please take into account that this guarantee does not cover any damage resulting from an accident, abuse or misuse (overheating included). Also discolouration, deposition of lime or other substances, scratches at the inside or outside of the stainless steel are not considered production errors. After receiving clear instructions, you may return the product in the appropriate way. When returning the product, please mention the type of problem, the year of purchase, your name and complete address, phone number, fax and e-mail.

The specified products under guarantee shall be repaired totally and for the manufacturer’s account, transport included. If a repair or replacement is required that is not covered by the guarantee, it shall be executed and calculated in accordance with the standard costs for replacement, parts, working hours, shipment etc. The only obligation of the manufacturer and your entitlement to the use of this guarantee is limited to the possibility of repair or replacement. This is a limited guarantee of 10 years and is comparable with any other similar manufacturer's guarantee, explicit or implicit, including the value of sales. This guarantee gives you specific, legal rights but these may differ according to your country of residence.